Refund policy
Refund & Return Policy
We want you to be satisfied with your purchase.
Return Eligibility
Items may be eligible for return if:
• The request is made within 7 days of delivery
• The item is unused and in original condition
• The product is returned in original packaging
Non-Returnable Items
Certain items may not be eligible for return, including:
• Used or damaged products
• Custom or personalized items
Refund Process
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed to the original payment method within 5–7 business days.
Return Shipping
Customers may be responsible for return shipping costs unless the product received is defective or incorrect.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the product.
Contact for Returns
Email: support@namastegemsco.com