Refund policy

Refund & Return Policy

We want you to be satisfied with your purchase.

Return Eligibility

Items may be eligible for return if:

• The request is made within 7 days of delivery
• The item is unused and in original condition
• The product is returned in original packaging

Non-Returnable Items

Certain items may not be eligible for return, including:

• Used or damaged products
• Custom or personalized items

Refund Process

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed to the original payment method within 5–7 business days.

Return Shipping

Customers may be responsible for return shipping costs unless the product received is defective or incorrect.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the product.

Contact for Returns

Email: support@namastegemsco.com